Frequently Asked Questions - Payments and Orders

Frequently Asked Questions

FAQ: Payments and Orders

Online: Upon checkout, you will receive an email confirmation that your order has been received. Upon confirmation of your payment, we will send another email with your billing statement confirming your payment.

By Phone: Once we process your payment, one of our representatives will be in touch, confirming your payment, and releasing your billing statement.

By Bank: Once your payment reflects in our account, you will receive an email with your billing statement confirming your payment.

Once you're logged into the program, you can view your plan type on your Dashboard. Payments are usually confirmed within 24 hours, 1 - 3 days by bank.

Upon receipt of your order and payment, your online rewards management system will be built in 2 - 4 weeks. Just provide us with your business logo and preferred colors.

If you have ordered the Corporate plan, we will request any additional information required to complete the build.

To renew your plan, simply contact us, and we'll help renew your plan based on your payment method.

Yes. We accept all major credit cards.

Yes. Our call center representatives are available to receive your orders. Please call 1300 760 124. Phone line's open from 9am - 4pm. Mon - Sat.

We are located at Suite 1.02, 29-31 Lexington Drive, Bella Vista, NSW 2153

Currently, we do not offer 24 hour support service. But you can be sure to receive swift response to your inquiries, queries, concerns and/or questions

Yes you can. Once you're logged in, go to "My Orders". There you can view the status of your orders, whether they are being processed for shipment, shipped, or delivered.

Yes. You can enjoy RewardCo's email platform to keep in touch with members easily without fuss.

We sometimes run promotions. If no promotion at this time you can contact us to see if any discounts are available